FAQ
Help center
Frequently asked questions
Everything you need to know. Still stuck? Email us β we respond within 24 hours.
How long does shipping take?β
Shipping is free on every US order. Orders are processed within 1β3 business days and delivered in 7β15 business days. You'll get a tracking number by email as soon as your order ships.
Where can I mount the hammock?β
On any clean, smooth window glass. It uses four large suction cups β two hold the steel cables up top, two hold the back edge of the bed against the glass. No drilling, no screws, no damage, so it's perfect for renters.
How much weight can it hold?β
Up to 44 lbs (20 kg) when mounted correctly on clean glass β plenty for big breeds like Maine Coons. If you have two cats, we recommend one cat at a time.
How do I get the strongest hold?β
Clean the glass and the suction cups with warm water and let them dry. Press each suction cup flat and firmly against the glass, then attach the hammock. Check the suction cups every few weeks and re-press them if needed β big temperature changes can loosen suction over time.
How do I clean it?β
Spot clean the canvas bed with a damp cloth and mild soap, and lint-roll it to remove fur. The suction cups and steel cables wipe clean with a damp cloth.
What's your return policy?β
30-day happy cat guarantee. If you or your cat aren't happy, email support@thewhiskerandsill.com with your order number and we'll make it right.
My cat won't use it β what do I do?β
Cats take time to warm up to new things. Place a few treats or a piece of your clothing on the hammock, and mount it near where your cat already likes to sit β next to a sofa or chair helps. Most cats claim it within a few days once they find out it's the sunniest spot in the room.
Still have a question? Our team is happy to help.
Email support β